How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a question and based on your answer show you another question or employment outcome.

Before you start, inspect if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may require to supply supporting files to advance your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made a mistake you can ask us to evaluate our choice.

We can help if you remain in financial challenge or need special support while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Nominee plan in place?

To declare on somebody else’s behalf you should be authorised.

The individual you’re claiming for need to nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You require to have an arrangement in place to declare on someone else’s behalf.

The person you’re claiming for will need to start the process. Check out how to add a Candidate plan using your online account.

7: Do you wish to claim online?

The simplest method is to claim online.

8: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling weak, or require to separate yourself at home, please do not visit our service centres.

9: employment Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to develop one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Request JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To declare a payment you require a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s simple to one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you concur to the terms, employment choose I agree.
3. Enter your email address, then confirm this address using a code we email to you. Your myGov account should use a distinct e-mail address. You can’t utilize the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and get in responses.
6. You have actually produced your myGov account, choose Continue to myGov.

After you show who you are through myGov by going into some information about you, you’ll get a CRN. We’ll inspect if you already have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity information.
4. Enter info from your Medicare card.
5. Enter some personal details and we’ll check them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from among these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity details from among these files:

– Australian driver licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can send your claim, you’ll require to visit a service centre to finish our identity requirements. You’ll need to offer us an appropriate photo identity file as well as any other documents we may request.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you create your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and employment show who you are to connect Centrelink

To claim a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity provider that provides the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual details, information from your identity files and validate your image.

Learn how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and show your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your approval to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Get JobSeeker Payment then follow the prompts to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Start.
4. Select Get JobSeeker Payment and follow the triggers to finish your claim.

We’ll inform you if you require to do anything else to complete your claim. We might ask you submit supporting files to submit your claim.

You can finish these steps up to 13 weeks before your situations change. You can then submit your claim 2 week before your situations alter. We’ll contact you to advise you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online account for you and connect it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Request JobSeeker Payment and follow the prompts to complete your claim.

We’ll inform you if you need to do anything else to finish your claim. We might ask you for supporting files to submit your claim.

22: After you declare by phone

We’ll call you if we require more details.

We’ll send you a letter to let you understand your claim outcome. If your claim succeeds, we’ll let you understand:

– when you’ll get your very first payment
– how much you’ll get.

23: After you claim online

After you submit your claim online, you’ll get a receipt informing you:

– the ID number of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Check in to myGov

You can also use the Express Plus Centrelink mobile app.

If you do not concur with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our choice.

To do your service with us, develop a myGov account and link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you claim a payment or service, we’ll ask you for employment some documents to support your claim.

If you or your partner stop work, or change from complete time to casual work we’ll need a Work Separation Certificate from you in some situations.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your information and get payments for you.