Claiming JobSeeker Payment (JSP) 001-19051501

This document explains how a person can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as quickly as possible online via the Services Australia website.

To receive JSP an individual must:

– be of certifying age for JSP
– satisfy Australian home requirements for JSP
– be jobless, and
– looking for work and prepared to participate in activities that increase their chances of finding a job, or
– unable to work, study or look for work due to medical condition, illness or injury, or
– utilized or studying full-time and are not able to carry out these due to a medical condition, health problem or injury and have a task or study to go back to

If the consumer has actually suggested they are unable to work due to a short-term inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their earnings falls below the JSP earnings test cut-off

For referall.us instance, a self-employed DSP client is still working 30 hours per week, but their income has lowered. See Rates and Thresholds.

In all cases, inspect if the customer is qualified to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they end up being certified they must supply their checking account balances, evidence of earnings and employment separation information.

Customers can start an early claim online. They will be able to finish Your individual details, Your situations and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to respond to in the online claim.

Customers can not complete Review and Confirm, Next actions or submit the claim online until within 2 week of being eligible for JSP. They will get a reminder notice 14 days before the eligibility date.

A detained individual might lodge a claim up to 3 weeks before release from prison. These claims are not thought about early claims as the customer is qualified but not payable when they declare.

Customers transferring from a present income assistance payment can lodge an early claim up to 28 days before the date of credentials.

Online claims

Customers should produce a myGov account and link their Centrelink online account to it.

Once the consumer has linked their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– indication in to myGov and access their linked Centrelink online account
– ensure their individual details are proper. From the menu, choose the My details > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers claiming or somalibidders.com moving to JSP will see a reduced concern set as part of their online claim if they are:

– currently in receipt of an earnings assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the client on their Centrelink online account homepage as much as 28 days prior to losing credentials for their present payment.

The job will allow the customer to carry out a structured claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers deemed not able or unsuitable to finish an online claim or candidates. ACC needs to also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer begin a claim which can then be finished by the client in their Centrelink online account

Remote clients

If the consumer lives in a remote location and normally uses a representative, Remote Service Centre, or phone to do service and is not able or unsuitable to complete an online claim, the client ought to be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for identified remote clients.

The customer must have:

– the remote indicator showing on the Customer Overview, or
– a domestic address in a remote area

To check the address remains in a remote location:

– search the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee to declare JSP on behalf of their principal, use an online claim first. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a candidate is claiming on behalf of a person, encourage the candidate to help the individual claim JSP utilizing the individual’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it might not be sensible for a customer to complete all Required jobs prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the consumer has moved address within the previous 26 weeks, Services Australia should identify if they have actually reduced their work potential customers by transferring to a new place.

If this is the case, the Service Officer should investigate a possible MALEP work associated exemption period.

Unemployed due to a voluntary act or misbehavior

If the consumer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have happened.

Do not create compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to determine a non-compliance event has happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task hunters go through RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a referral to a Workforce Australia or other expert service provider, will have an initial appointment scheduled during the Participation Interview. Attending this very first service provider consultation is understood as the job applicant’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will identify the start date of the job seeker’s earnings assistance payment. Note: this undergoes task applicants meeting any waiting periods and credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task seekers to the Workforce Australia online work service. This omits job applicants living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been getting an earnings support payment or allowance for 9 or more continuous months might be entitled to a greater rate of payment. The system will instantly compute this and use the proper rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may provide to consumers throughout their online claim. Employer details, name and ABN, will be provided to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to verify the company within the claim. If a consumer confirms the employer, when on payment, STP pre-filled earnings will exist to the customer when they report. If the client does not verify the company, as soon as on payment, the STP company might present to the customer once again when they report.